AlstraSoft Anti-Spam

F.A.Q.

Will I have to change my primary email address?
What if my ISP does not allow me to forward my email?
Is there an e-mail client that I will need to use?
How do I configure my email client to work with AlstraSoft Anti-Spam
What happens when I run out of disk space?
Can I upgrade my account?
Can I cancel my account at any time?
If I sign up for AlstraSoft Anti-Spam will any of my personal details be sold or given away?
Can I refer other people to AlstraSoft Anti-Spam?
Can I shut down my service when I go on vacation?
Why is there email in my pending e-mail?
Do I need to contact AlstraSoft Anti-Spam f I need to change my contact information?

Will I have to change my primary e-mail address?

No. Your primary email address is forwarded to AlstraSoft Anti-Spam.  AlstraSoft Anti-Spam filters the email on our server and then sends the verified email to your inbox. The only exception is if you use Hotmail or a Yahoo non-premium account.

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What if my ISP does not allow me to forward my e-mail? Can I still use AlstraSoft Anti-Spam?

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Yes. Most ISPs give the option to allow you to forward your email. If you are unable to forward your email to AlstraSoft Anti-Spam then you will not be able to use your primary email address. However, you will be able to use your AlstraSoft Anti-Spam email address. For example, yourname@alstrasoft.com.

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Is there an email client that I will need to use?

All POP3 email clients will work with AlstraSoft Anti-Spam. For example, Outlook Office, Outlook Express, Eudora, Netscape, and IncrediMail.

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How do I configure my email client to work with AlstraSoft Anti-Spam?

It is quite simple. Click on the 'Steps' link for instructions. If you have questions about this, please contact us and we will assist you.

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What happens when I run out of disk space?

AlstraSoft Anti-Spam will notify you before this happens. Then you can simply login to your account and delete the spam emails currently in your account.

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Can I upgrade my account?

Yes! Contact us and we will assist you.

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Can I cancel my account at any time?

Absolutely. We even offer a 7 day FREE trial so that you can learn how valuable our service is. No credit card is required to take advantage of this free offer. To cancel your AlstraSoft Anti-Spam account, simply contact us using the standard contact form or send an email to support@alstrasoft.com.

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If I sign up for AlstraSoft Anti-Spam will any of my personal details be sold or given away?

Absolutely Not! Your personal details will never be given away or sold!

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Can I refer other people to AlstraSoft Anti-Spam?

Yes. We are also considering an affiliate program in the future.

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Can I disable my service when I go on vacation ?

All you will need to do is configure your email client back to its original state before you signed up. Keep in mind that if you do this, your email will not be filtered during this time. When you return, simply change the settings in your email client to reflect your AlstraSoft Anti-Spam account.

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Why is there email in my pending emails list?

Any email found in your pending email area is email that has not been verified. This means the sender did not click the verification link so more than likely, it is spam.

You can delete this spam or block it. If you delete the spam, the spammer can send you email again. If you block the email, the spammer can't ever send you email again. Every email that you have blocked will be bounced back to the sender..

However, if you subscribed to opt-in electronic publications such as newsletters, you will need to confirm these valid emails in your AlstraSoft Anti-Spam member area - click on "allow" in the Pending Emails section. Keep in mind than not all mass mailing is automatically spam. It is recommended to check your pending emails list at least once a week if possible.

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Do I need to contact AlstraSoft Anti-Spam if I need to change my contact information?

No. You can change your information at any time via the member's area. In your member are you can also change your AlstraSoft Anti-Spam password which is the same password as for your POP3 email account.

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